Your details, handled with care

What you send us

When you ask us to call you back, we keep your name, phone number, the service you are interested in, your preferred day and time, and any note you add. We use these only to contact you about your appointment.

When you message us on WhatsApp, the conversation happens on WhatsApp. If you become a client we keep a simple record of your visits, services and any notes you ask us to remember, such as allergies.

How we measure our website

We count visits to understand which parts of the website are useful and how people find us, for example from Instagram, Google or a printed flyer. We record the pages and sections viewed, how long they stay on screen, how far the page is scrolled, and which buttons are tapped. We never record what you type into the form.

This uses a random identifier stored in your browser, not a cookie. We do not store your IP address; we only keep the approximate city your connection comes from. If your browser sends a Global Privacy Control signal, we do not keep the identifier between visits.

Our WhatsApp buttons add a short reference code to your message (for example "Ref: IG-7K2P"). It tells us how you found us; you can delete it before sending.

Microsoft Clarity

We use Microsoft Clarity to see, in anonymised form, how visitors move around the page, so we can fix parts that are confusing. Clarity records clicks, taps and scrolling. Form fields are masked and never recorded. Clarity is provided by Microsoft; see the Microsoft Privacy Statement at privacy.microsoft.com. It is not loaded if your browser sends a Global Privacy Control signal.

How long we keep it

Website visit records are deleted after about 13 months. Call-back requests and client records are kept while you are our client and deleted on request.

Your choices

You can ask us to see, correct or delete the details we hold about you at any time. Message us on WhatsApp or email hello@maryumsbeautylounge.com.